Privacy Policy | ProMentorMe

1. Introduction

ProMentorMe LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.promentorme.com and use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

Name
Email address
Phone number
Professional information (job title, company, industry)
Profile information
Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms, if you choose to connect your account or authenticate through these services.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our mentorship services
To communicate with you, including sending appointment reminders and notifications
To process your requests and transactions
To improve our website and services
To personalize your experience
To send marketing communications (with your consent)
To detect, prevent, and address technical issues or fraudulent activity
To comply with legal obligations

4. SMS/Text Message Communications

When you create an account with ProMentorMe you are consenting to receive SMS reminders through our Customer Reminders program:

We will send appointment reminders, confirmations, and service-related notifications
Message frequency varies based on your activity and preferences
Message and data rates may apply
You can opt out at any time by replying STOP to any message
For help contact us in the support portal within the ProMentorMe site
Carriers are not liable for delayed or undelivered messages

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

Payment processors
Email and communication services (including Twilio for SMS services)
Analytics providers
Hosting and infrastructure providers

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.4 With Your Consent

We may share your information with your explicit consent for purposes not covered in this policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-Out: Opt out of marketing communications
Data Portability: Request a copy of your data in a structured format
Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the information below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to such transfers.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, to delete personal information, and to opt-out of the sale of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at www.promentorme.com

By using ProMentorMe's services, you acknowledge that you have read and understood this Privacy Policy.